Computer Repair Wichita – Preventive Services

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For information about our computer repair and support in Wichita KS, visit the homepage at Proper Technology Solutions.

New Service Offering

We are please to announce the addition of remote monitoring and maintenance for workstations and servers.  For a low monthly fee, we can install monitoring software that allows us to perform some checks and services on your systems…before problems arise.

Features

  • Anti-Virus and Anti-Malware (Vipre Enterprise and Malwarebytes)
  • Patch/Windows Updates management
  • 3rd-party application management
  • 24/7 Uptime monitoring
  • Temp file optimization

By monitoring and recognizing trends, we can identify problems with your systems before they impact your business with data loss or downtime.  Computer repair can be performed remotely after-hours or onsite.

Server monitoring is $40/server per month and desktop monitoring is $10/workstation per month.

If you have questions, or need computer repair in Wichita and surrounding areas for home or office, give us a call at (316) 337-5628.  One of our professional computer repair techs or network engineers can be at your location quickly with rates starting at $70/hour with no minimum service charges.

 

 

Applications, Computer Repair, IT Support

Wichita Computer Repair – Thanks for Your Support – Special Offer

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For information about our computer repair and support in Wichita KS, visit the homepage at Proper Technology Solutions.

 

Thank You!

I’d like to thank all of our customers for their support of our business over the last year and a half.  Without your business and referrals, we wouldn’t have become what we are today!

We are currently supporting over forty small businesses in the Wichita area, providing computer repair, IT support and training. We are supporting clients in diverse fields including; health care, manufacturing, heavy equipment sales, accounting, insurance, hospitality, construction, security and more.

Special Offer

If you are a current customer, you are invited to take advantage of our new referral program.  It’s pretty simple.  Tell your friends or business associates about our services and have them let us know you sent them.  Once we start working for them, we’ll credit you with 10% of the service revenue received from that customer for the first six months.  You can take the credit either as a credit on your bill, or as a commission check!

If you want more details, give Kevin a call at (316) 337-5628.

Computer Repair, IT Support

Computer Repair Wichita – Video Tips!

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For information about our computer repair and support in Wichita KS, visit the homepage at Proper Technology Solutions.

Want to Learn Something New About Your Computer?

For a while now, we’ve been posting daily tips and tricks on our Wichita IT Support Facebook page.  Well, we’re trying to change that up a little.  Instead of giving step by step instructions on how to maintain, repair or use your computer, we are going multimedia.  The daily tips will start converting to YouTube videos on our new channel, Wichita Computer Repair.

Feel free to drop us a line via email or Facebook to let us know what you think!  Your comments can help us build a library of great tips for users of all levels.

Here’s the first:

Removing the Windows Recycle Bin Prompt

 

If you’re looking for outstanding business IT support or residential in-home service, give us a call at (316) 337-5628.  Our network technicians and Wichita-based computer repair techs can have you up and running in no time with great low rates and no minimum service charges.

 

Business, Computer Repair, IT Support, Tips , , , ,

Computer Repair Wichita – Daily Tips and Updates!

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For information about our  computer repair and support in Wichita KS, visit the homepage at Proper Technology Solutions.

Computer Repair and Support Tips

While we use the blog for longer articles, we’ve started using Facebook quite a bit more to keep in touch with our users on a daily basis.

If you’re looking for a quick daily hit/tip or computer repair nugget of wisdom, drop by our Facebook page, Wichita IT Support.  From simple keyboard shortcuts to more advanced tips, we’ll try to provide a daily update, without constantly filling your feed or mailbox.

Stop by now, we’ll wait….

If you’re looking for high quality business or residential IT support or computer repair, please contact us at (316) 337-5628, day or night.  We try to answer calls after hours or around the clock.

Computer Repair, IT Support, Tips , , , ,

Computer Repair Wichita – Redundancy…It’s for ‘Out of the Ordinary’

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For more information about computer repair and support in Wichita KS, visit our homepage at Proper Technology Solutions.

What is Redundancy?

We all know the meaning of the word.  What does it mean in regards to IT services?  Good question.  An even better question would be ‘when do we need it?’

Let’s answer the first question right off the bat.  Redundancy in IT is just what you might think it is.  Having something that is the same as something else.  I have to keep my laptop with me at all times.  It has really important information that I need to access all the time and I would be lost without it.  I could buy a ‘redundant’ matching laptop and sync the two every night.  That way if someone stole my laptop, I could just run home and grab the spare.

This is where the second question comes in.  Is that really practical?  I have a solid backup of the files on my laptop, so I could easily recover, it might just take a few hours.

Where redundancy really comes in handy is when a few hours is too long or for ‘out of the ordinary’ events.

Case Study:

One of our customers, a medical office with about 30 computers recently planned to migrate from their existing server-based electronic medical records (EMR) software to a system hosted entirely in the cloud.  We discussed their Internet service and found that it had been very reliable over the past few years.  It would have to be, because their ability to check patient records, charts and billing would only be available if the Internet was live.

I asked the office manager what the longest ‘tolerable’ outage would be and found that a couple of hours would be the limit.  We discussed the ‘out of the ordinary’ next.  Normally, an Internet outage might last less than an hour.  Unfortunately, the world isn’t always ‘normal’.  Construction crews might damage a fiber line, a severe storm might wreak havoc, or a misconfiguration somewhere down the line could cause a major, lengthy outage.

We decided to pick up a ‘redundant’ Internet provider.  In their case, Cox Business.  Unlike the laptop scenario, we can limit the waste in idle equipment.  With the right router in place, the customer will be running both Cox and their existing ISP in a load-balanced system, utilizing both networks, but able to still function without one or the other.

…But make sure provider ‘A’ isn’t leasing their lines to provider ‘B’ (but that’s another article)

If you are looking for expert computer repair and network support in Wichita and surrounding communities, please give us a call at (316) 337-5628.  We can discuss your needs and even schedule an onsite evaluation of your network to see where we can make you more efficient and secure, all while keeping your costs in mind.

 

 

Business, Cloud Computing, IT Support, online backup

Computer Repair Wichita – Back to School Tune-ups?

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For more information about computer repair and support in Wichita KS, visit our homepage at Proper Technology Solutions.

All Systems are Go!  – Or Not…

Wichita Public Schools and other area districts went back to class last week to the rejoicing of parents throughout the city.  One thing they might start noticing is that the home computer isn’t making the grade when it comes to the plethora of online activities and websites required these days in order to help our students with their education.

My kids work on websites daily as practice, reinforcement and homework.  We check their grades weekly online and even send the lunch money electronically.  It seems like I am constantly using my own computer repair skills to keep the system functioning to allow us access to these tools.

If you’re not a computer technician, you might need an assist.  If you are having any difficulty with websites or applications required for school, give us a call.  For about the same cost as taking your machine to a big-box store, we can send an industry certified technician to your home to make the required repairs.  In some cases we may be able to simply remote-control your machine and fix it from our offices.

Just give us a call at (316) 337-5628 and let us know how we can help!

 

IT Support

Computer Repair Wichita – Wichita and Tech Growth

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For more information about computer repair and support in Wichita KS, visit our homepage at Proper Technology Solutions.

Tech Hub in Wichita

Could Wichita ever be a technology source?  Looking around Wichita, having lived here for the past 20 years, I think the time might be right.  With jobs declining in the aviation sector, Wichita may need to diversify.  While I don’t think we should stop fighting to keep the title of ”Air Capital” alive, pursuing and enabling technology startups could be the next big boom for our city.

I’ve been involved in discussions recently with a new startup that is still in the formation stage.  They are ready to roll out a new router as a first product in a line that I have become very excited about.  As an IT consulting firm, we are always looking for ways to increase service levels and reliability for our customers, while still keeping their SMB budgets in mind.  Not only will this new product line allow me to offer a superior product to my small business networking customers, it will also have distinct bonuses:

  1. Lower Cost:  This new product (details as it evolves) will provide more functionality and efficiency at a lower price point.
  2. Upgradeability:  The ability to add new features to this product will allow more businesses to upgrade rather than replace.
  3. Locally Sourced:  Revenue from the product will support local jobs and our community.

When I can release more details, I will.  As this project develops, I’ll be reaching out to the other computer repair shops, network consultants, IT service firms and others in the area to help this company strive.  As with everything else in our business, if I didn’t believe it would benefit the customer, I wouldn’t endorse it.  Suffice it to say I think that it will make quite a few SMBs in town very happy.

If you’re looking for solid IT support for your business or reliable on-site residential service for your PC or Mac computers, give us a call at (316) 337-5628.  One of our team of industry certified computer professionals will be more than happy to discuss your needs and let you know that we believe in the meaning behind our name:

Proper=Professional Support

 

 

Apple, Business, IT Support, Mac

Computer Repair Wichita – SEO Case Study Round 3

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For more information about computer repair and support in Wichita KS, visit our homepage at Proper Technology Solutions.

Search Engine Optimization Results and Overview

We’re heading into the maintenance phase of our SEO case study of our favorite travel agents in Wichita, The Travel Junkie, LLC.

For a recap of Round 1 and Round 2, click the links!

Here’s the current numbers roughly two months after starting the project (per Google):

Wichita Travel Agency: Ranked 35th on 4/25.  Ranked 5th on 6/25.
Wichita Travel Agent: Ranked 35th on 4/25.  Ranked 3rd on 6/25.
Travel Agency Wichita: Ranked 56th on 4/25.  Ranked 4th on 6/25.
Travel Agent Wichita: Ranked 41st on 4/25.  Ranked 2nd on 6/25.

In addition to the great results above, we’ve also identified some other keyword phrases we are targeting for improved rankings.  One of the hidden benefits of tracking is that our work on our first keywords can bring us up for other phrases as well, which may actually provide better results!

These top 10 results were achieved over a two month period, outranking some existing websites that have been in operation for ten years or more.  All in all, more targeted traffic is coming into the website and the reach is improving.

Proper Technology Solutions is a small business and residential computer consulting business.  We provide computer repair services in Wichita and surrounding areas, from setting up home office wireless networks to advanced multi-location VPN solutions for larger businesses.

If you’re looking for fast, efficient, on-site service (for residential, too), call us at (316) 337-5628.  All of our computer repair technicians are college-educated and hold at least one industry certification, ensuring that they have the skills needed for any project you may have.  We offer low rates at $70/hour with no minimum service charges for coming direct to your location.

 

 

Business, IT Support, Search Engine Optimization, SEO

Computer Repair Wichita – Fast, Efficient Residential Service

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For more information about computer repair and support in Wichita KS, visit our homepage at Proper Technology Solutions.

In-Home Computer Repair in Wichita?

Yes, we do that.  We’ve picked up another handful of happy residential customers in Wichita over the past week.  Once I tell them we’ll be right out to repair their computer at their house, the most common question is:  You do that?

Absolutely.  Our highly trained computer repair technicians are able to cover all the bases, from standard in-home wireless networking to multi-location small business VPN systems.  So whether you have one laptop on a wireless network or fifty workstations in a secure business environment, we have the skills required to make quick and efficient repairs as well as suggestions for updates and additional security.

Just this morning, we were tasked to remove a virus that was preventing Peachtree Accounting from updating.  Unfortunately, this was also preventing payroll from going out.  Fortunately, within an hour, a technician was onsite and the needed repairs were made.  On another client site, the customer was having trouble connecting a wireless printer to their home network.  After a month of working on it on their own, the first test page was printing in under an hour.

If you are looking for quality, professional IT support or computer repair in Wichita and surrounding areas, give us a call at (316) 337-5628.  One of our college-educated and industry certified technicians will be able to help you with all of your needs, day or night.

 

Business, IT Support

Computer Repair Wichita – Look Out When You ‘Buy Local’

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For more information about computer repair and support in Wichita KS, visit our homepage at Proper Technology Solutions.

What Does ‘Buy Local’ Mean Anyway?

So I’m a Search Engine guy, you’ve probably already noticed.  I spend a lot of time looking at results to see how we (and our SEO clients) can be better found on the web.  The other day I found a competitor that I never saw in the past (I won’t name them, but drop me a line!)

Sharp website, local phone number and address for mobile Wichita computer repair.  I did a little looking around, because they had lots of reviews in Google and other places.  Here’s what I found:

  • A Google Streetmap view shows that their ‘local’ address is somehow in the intersection between a public school and a church, neither of which have that address.
  • All of the Google+ reviews are from ‘A Google User’ and don’t have names/faces attached to them.
  • Numerous ‘local’ pages from at least a dozen cities.
  • 20+ complaints on the BBB website
  • An ‘expose’-style entry on a geek blog.

The last bullet was the most interesting.  The website claimed that the modus operandi of this computer repair outfit is as follows:

  1. Setup a local phone number
  2. Wait for someone to schedule an on-site tech from the website
  3. Advertise on Craig’s List for someone to do the job
  4. Send that person out to the customer (probably unvetted)
  5. Bill the customer (Minimum $99)
  6. Send the tech a payment (or more often not, according to the expose)

I guess you could say this is buying local!  In the computer repair business, I guess we need to follow the same procedures we do in other fields:  Do some homework.

If you’re looking for small business or residential computer repair, service and support in Wichita and surrounding areas from a local provider, give us a call at (316) 337-5628 or stop by our office at 4601 E. Douglas Ave in Wichita.  You might call ahead if you want us to be in, but you can at least look through the door to see that we really live there!

 

Business, IT Support, Search Engine Optimization, SEO, Tips