WICHITA IT SUPPORT – Is Windows 11 Right for Your Business?

TL;DR, Not Yet.

The IT news media is all about the recent release of Windows 11, from complaints about the interface to issues with compatibility. The easiest answer to the question above is simply, ‘not yet.’

Our philosophy as an IT support service in Wichita generally goes along the lines of ‘if it’s not broken, don’t fix it.’ This applies especially to Operating System upgrades. Moving from one OS to the next generally only becomes a need when one of two conditions are met: either your main business software requires it, or when the current OS no longer receives security updates.

That’s pretty much it. The bells and whistles of a new OS are enticing, but as from an IT support perspective, Wichita businesses should wait. Wait until the bugs are worked out. Wait until the security issues are worked out.

Proper Technology Solutions has been a Wichita IT support provider for small to medium businesses in the Wichita metro area since 2011. For over ten years, our IT service pros have worked with clients to match IT solutions to their budgets and needs, with or without lengthy contracts.

If you’re looking for professional support with personal service you’ve come to the right place…it’s where we get our name. Give us a call at (316) 210-7112 to discuss your needs or schedule a time where we can visit your office and tailor an IT support package that balances your budget and your need for security.

Business, Computer Repair, Executive IT Support, IT Support , , , ,

IT SUPPORT WICHITA – Contract-Free IT Services Help Local Businesses

Proper Technology Solutions has been providing onsite and remote IT and network consulting services in Wichita for over ten years, specializing in small and medium businesses. Is your business growing but you don’t feel comfortable committing to a high-priced monthly contract for two to three years? Proper Technology Solutions is a local, veteran-owned Wichita IT support firm that can handle any network, but is still willing to work with small businesses on a break/fix basis. We will certainly encourage you to graduate to our full line of MSP services, but in a pressure-free environment.

We want to work for you. We strive to always find the win-win in our consulting work. If you have a problem, we’ll diagnose it in a timely manner, then present you with a range of options, from industry best-practices to a solution that will get you back up and running and still meet your budget.

Call or text (316) 210-7112 to speak to someone about how we can help your business IT succeed.

Business, Computer Repair, Executive IT Support, IT Support, Ransomware, Remote Support, Virus Removal , , ,

On-Site IT Support for Small Business

We’re looking for a few good clients.

We’ve been careful to keep our client list small in order to provide the fast and efficient service our small business clients have enjoyed over the last ten years serving the Wichita community.

At Proper Technology Solutions, we strive to live up to the source of our name, Professional service and Personal service, and we would love to help your business succeed. Small business networking and IT services can have many different appearances, so we like to tailor our offerings to our clients. No cookie-cutter services or required contracts. If you’re a small business that simply wants something fixed, or a larger network searching for full preventive maintenance services, we can help.

Give us a call at (316) 210-7112 to schedule an appointment or to just chat about what your business needs.

IT Support

Wichita IT Support – New Client Emergency Services

For over 10 years now, Proper Technology Solutions has provided 24/7 IT support services to our existing clients. What that used to mean was that emergency computer repair was only available if we already had a business relationship.

We’re changing that!

Emergency IT Support

Starting in April of 2021, we’ve decided to provide businesses in Wichita and surrounding areas emergency IT support without an existing business relationship. Give us a call at (316) 210-7112, give us a good description of the problem and your contact information, and we will get in touch as soon as possible! In order to serve you, we’ll need the following:

  • Business name and address
  • Primary contact information (Name, phone, email)
  • Up-front PayPal payment of the minimum service fee (Currently $250.00 for the first hour. $125/hour for additional time)

Once all those items are good to go, the on-call IT support technician will work with you to diagnose and repair your issue, regardless of whether that requires remote-control or an on-site visit.

We are more than happy to be your emergency support provider, even if you use another IT consulting firm in Wichita. If they don’t provide emergency support or aren’t available in a timely manner, give us a call, but know that for some issues, we will need to have credentials (username and password) that will provide us administrative access to your network.

Are you looking for a Wichita local, veteran-owned IT consulting firm to support your small business, whether as a a full Managed Service Provider or simply for no-contract break/fix work? Proper Technology Solutions has been serving the Wichita business community for over 10 years. Give us a call at (316) 210-7112, regardless of the hour!

Business, Computer Repair, IT Support, Remote Support, Virus Removal ,

The Wichita IT Consultants

Are you looking for a rock-solid IT consulting service in Wichita that cares about your business as much as you do?

You’ve come to the right place. At Proper Technology Solutions, our IT support services professionals know that your success equals our success. We’ve built our business on supporting yours, so much so that it’s in our name. Professional support with Personal service. That’s Proper!

For over ten years now, our computer repair and network experts have prided themselves on fast, affordable service, setting their own goal of not only ‘responding to’, but actively working emergency cases with two hours, whether that means after-hours support or not. If your business needs emergency support, we will be there, even without a Service Level Agreement.

While we can and do provide our clients with concierge tech support through Managed Services, we are also willing to help your business without a lengthy contract. We want to serve your IT support needs the way that you want, whether that’s an hour here or there providing depth-of-knowledge to your existing IT staff, or whether you want us to cover all of your bases.

We founded Proper Technology early in 2011 after seeing a need for a more affordable option. Working for another consulting firm, our founder found several small businesses that would wait until multiple machines were having issues before calling out a technician to help. After some discussions, he set out to make things right. Your business works best when all cylinders are firing efficiently and IT support services or high consulting fees aren’t holding you back.

Give us a call at (316) 210-7112 to talk to an expert about your needs, or to schedule a COVID-safe visit to your workplace to help make some sense of the jumble of wires buried in that back closet! We are a Wichita local, veteran-owned small business that wants to succeed by helping you succeed.

Computer Repair, IT Support, Remote Support , ,

IT Support Wichita – Why it’s Best to Not Cut Corners in Network Maintenance

On a normal day, our IT support and computer repair specialists are on-call for our client’s needs 24/7, but only for existing clients. Well, this weekend wasn’t exactly a normal weekend because the stars aligned. Our Lead Network Engineer, Kevin, was on call…and he wasn’t busy when the emergency call came in.

The call was from a distraught office manager for a dental office in a nearby town. In trying to train a new employee in her role and installing some software from the web, the machine ended up unable to access the Internet. All of the other machines were fine, but the one in question was the only machine used to take customer payments.

The IT support tech walked her through a quick system restore, but it wasn’t going to be that easy. He went onsite on Saturday morning, not knowing what to expect or what type of repairs might be needed. The troubleshooting started, and the anxious office manager waited to see what she had done.


It wasn’t her fault, it was bad equipment mixed with bad timing. Here’s an example of what he found under the desk:(we don’t use client site images without permission)

Generally, when you see a cable like this, it’s hand-made, normally by a corporate technician that has free time on his hands, directed by his management to use up the spare cable left over from their last wiring job.

They work.

As usual, just because something works doesn’t mean it’s optimal. Here’s what a more professional cable looks like:

While a hand-made cable can include a rubberized boot like this, they usually don’t, because that can cut the cost-effectiveness of making cables from scratch. What it does, however, is prevent the cable from being crimped, expecially around the clear plastic jack.

The it support specialist quickly realized the cable could be a problem and tested his theory by running the cable from the computer next to the troublemaker into it.

Bingo. Internet.

The computer repair wasn’t finished yet, though. The tech then switched the whole cable to eliminate the network jack in the wall. Turns out, it was just the cable.

Turns out, we aren’t the normal IT support service for this client. They have an MSP that takes care of their needs, but the office manager wasn’t able to contact them and found us on the web.

We were in and out in a little over an hour and the dentist office was out over a hundred dollars for the visit.

The Managed Service Provider saved a few bucks on the cable, though.

If you’re looking for solid IT support services or computer repair in Wichita and surrounding areas, give us a call to setup a time where we can evaluate your needs. We are a Wichita-local, veteran-owned IT support firm that has been helping small to medium businesses succeed for over ten years. We can provide 24/7 service with or without a contract.

(316) 210-7112

Computer Repair, Executive IT Support, IT Support , ,

Wichita IT Support – A Liaison for All of Your Computer Support Needs

At Proper Technology Solutions, our computer repair and IT support technicians perform a wide variety of roles, but one of the most important is that of a ‘service liaison.’

What’s that mean?

We’re glad you asked. There are specialists in the field of IT, and we can not only help you find them, but we can also work with them to get things done. If you have separate phone, network, Audio-Visual, security, and other IT-related vendors, we are happy to coordinate with them.

How about an example?

Just this last week, one of our larger client tasked us with getting a fax machine back up and running. Not only do we not provide the support for their printers/fax machines, we don’t provide support for their phone system. Never fear, though. Our client reached out to one of our IT support technicians and asked us to assist troubleshooting and coordinate with the other vendors…because the problem wasn’t being resolved.

How can you help?

Well, for one, we speak tech. Vendors will sometimes try to point the finger at another vendor and our client ends up in a loop. We try to intercede to stop that. In this case, we contacted the phone (VoIP) vendor and discussed the issue, created our own troubleshooting steps to eliminate as many points of failure as possible, then worked with the printer/fax support team to assist.

Within a short amount of time, the printer/fax support was onsite replacing a component and our technicians were providing service recommended by the VoIP vendor. A loop that had been spiraling for nearly three weeks finally started to unravel.

If you’re looking for a professional IT support company in Wichita and surrounding areas, please give us a call at (316) 210-7112. We are a veteran-owned, Wichita local computer consulting firm that has been serving the community for over ten years! We can fully manage your IT support needs for one flat monthly rate (Managed Service Provider), or simply resolve your trouble spots without the need for a lengthy and expensive contract.

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Wichita IT Support for Small Business

This is what we do.

From law firms to manufacturing facilities, our Wichita computer repair technicians know the ins and outs of how to turn small business IT issues from mountains into molehills.

For over ten years now, Proper Technology Solutions has provided Wichita businesses with Professional support and Personal service. It’s in our name!

If you’re looking for certified, professional IT service and support that won’t break the bank and doesn’t require a lengthy contract, give us a call at (316) 210-7112. We will be happy to discuss your needs over the phone or arrange a safe visit to your business to see just what lies in that mysterious network closet of yours!

We are a veteran-owned, Wichita computer services firm offering onsite and remote services with COVID safety in mind.

Business, Computer Repair, IT Support ,

IT Support Wichita – A Quick Email Security Hint

Our Wichita-based IT support service technicians receive one question more than any other:

What’s the best way to prevent virus and ransomware attacks?

There’s a simple answer that comes as a surprise to most.

Stop being so trusting.

Yep. We see a familiar name in the email and immediately open it, even if the targeting is off. What is targeting? The best way to explain that is to show good targeting vs. bad targeting.

If someone is pretending to be your accountant and sending you an attachment that says ‘we got this from the IRS for you’; that’s GREAT targeting.

More often than not, though, it will be your accountant that says ‘LOOK at this cool thing I found online.’

Suspicious? Absolutely.

Our computer repair techs see the latter a lot. Even the first, well-targeted email has some easy tells.

Is it from their email address? It may say Bob Johnson, but if you look harder to the email address next to it, when did Bob start using a ‘Hushmail.com’ email address?

The follow up is ‘how can I be sure?’

The IT support guys agree: Call them.

If someone sends you an email that is dubious, the last thing you want to do is to reply to it to ask them if they’ve sent it. At this point, the hackers are actually replying to these.

Local, Trusted IT Support

Another hint. Get a solid, Wichita-based IT support service that has your small business’s needs in mind. We can train, protect, and backup all the important data that is the lifeblood of your organization. We’re veteran-owned and have been serving at IT consultants to Wichita small businesses for over 10 years!

(316) 210-7112

Business, Computer Repair, Executive IT Support, IT Support, online backup, Remote Support , ,

IT SUPPORT SERVICES – A Second Location? We Can Do That!

Wichita IT Support?

Yes, we are absolutely a Wichita born-and-bred small business, but when our clients have a specific need, we will always be there for them. A current client with two locations in Wichita is opening a third office about two hours from town, and we’re all over it.

Support Challenge

The challenge for our client is that their main business application doesn’t support multiple independent locations. For that, they need to have access to the same database at all three locations. The great thing is; they’re not worried. Our computer repair and IT support specialists based in Wichita seamlessly linked their two in-town locations, and the third will just be an expansion on that.

Affordable Service and Repair

Not only are we going to give our client what they need, we’re going to do our best to make things affordable, by structuring their network in a way that requires as little hands-on work as possible.

If you’re looking for computer support services for your small business, please give us a call at (316) 210-7112. We can speak over the phone or setup a safe, in-person visit to identify your needs and let you know what we can do for you. We are a veteran-owned, Wichita-local small business that has been providing computer repair and IT support services for over ten years.

Business, Computer Repair, Executive IT Support, IT Support, online backup, Remote Support ,