Derby Computer Repair – Thanks to the Chamber

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For information about our Derby Computer Repair and Virus Repair Services, visit the homepage at Proper Technology Solutions.

Derby Computer Repair Services

We’d like to thank the Derby Chamber of Commerce for their warm welcome this week.  The staff has been phenomenal in helping us gain value from our membership.

This morning, we’ll be attending our first event, the ribbon cutting for the new Olive Garden Restaurant.  Looking forward to the opportunity to mix and mingle with Derby small business owners and also thanks to Chris Mann from Roberts Overdoors for offering to introduce us around!

If you are a small business owner in Derby, give us a call at (316) 337-5628.  Our mission is to provide PROfessional support with PERsonal service to ensure small businesses are running efficiently without taking a big bite out of the bottom line.  We are hoping to be the most reliable option for Derby computer repair.

 

 

Business, Computer Repair, IT Support , ,

Computer Repair Wichita – TIP: What are Those Function Keys?

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For information about our Wichita Computer Repair and Virus Removal Services, visit the homepage at Proper Technology Solutions.

Mark your calendars: August 1st, 2013 8am-8pm.  Bring your old laptop in for virus removal and optimization service for only $40.00.  RSVP on our Facebook events page to save $5.00.  http://goo.gl/FGm65 .  Full Flyer here: http://www.properwichita.com/laptopday2013.pdf

 

Tip: Laptop Function Keys

Laptops are becoming a bigger and bigger presence for both our Wichita and Derby KS computer repair customers.  The ability to carry the heart and soul of a business with you is critical in certain roles, especially to small business owners.  In most cases, one of the last things we look at is the keyboard, apart from what it takes to actually jot out a document or an email.

Let’s look at a few of the function keys on a typical laptop.  We’re talking about the blue or other-colored icons on certain keys.  They are there to make your life easier!  Let’s take a look.

 

Here’s a snip of the top function keys on my own laptop, for reference:

.Wichita Computer Reapair - Laptop Keys

Wichita Computer Reapair - Laptop Keys

Here’s the Scoop.  Use the Fn key in combination with these (usually to the bottom left of the keyboard) to unleash their hidden potential!

F3 – Wireless:  Pulls up a menu allowing me to disable/enable my wireless and Bluetooth radios.  Very nice when I’m trying to save battery on the road and don’t need the Internet or accessories.

F4 – Zz:  One guess.  On my laptop, this puts the machine into hibernate mode.  Slightly edges out the three clicks I have to perform to use the normal menu system.

F5 – Display:  This puts my laptop into multiple display modes, such as presenting on a projector.  Holding the Function key down after selecting F5 gives me icons on the screen representing several different monitor scenarios.

F6 – Display: When I’m working with an external monitor, this turns off the laptop display screen.  Sometimes useful for presentations where you don’t want the display to be a distraction from the overhead.

F7 – Touchpad: This turns on and off the built in pointer or touchpad on my laptop.  Sometimes when I type on the laptop keyboard, I accidentally hit the touchpad, making my cursor jump to a new and frustrating place.  This helps quite a bit.

F8 – Sound: This toggles sound/mute.  A quick and easy way to silence that automatically running.

Most laptops, including mine, have more!  Experiment with them.  If it does something unexpected, hitting it again should bring you back to normal.

Proper Technology Solutions is a Wichita, KS based IT support firm providing computer repair in Derby KS, Wichita and surrounding communities.  We based our firm on the premise that small business and residential customers need someone to stand in the middle ground between uncertified in-home repair services and enterprise-level firms that charge more than small businesses can afford. Our technicians are certified by major industry vendors and have all worked at large enterprise IT firms in the region and beyond.  We try to bring the skill and expertise of larger firms into the reach of small business.

Our network consultants can work with any IT or computer repair issue you may have, from installing new software to designing and implementing a fully-connected multi-site network or just performing virus removal to get your older PC back into fighting form.

If you’re looking for in-home residential support, small business support, or even want to talk about fully outsourcing your IT needs to a local firm, give us a call at (316) 337-5628.

 

 

 

Applications, Business, Computer Repair, IT Support, Malware, Spyware, Tips , , , ,

Computer Repair Wichita – Another SEO Case Study

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For information about our Wichita Computer Repair and Virus Removal Services, visit the homepage at Proper Technology Solutions.

 

Search Engine Optimization Case Study – Business Expansion

In our last blog entry, I mentioned that we recently joined the Derby, KS Chamber of Commerce in order to start expanding our services into our neighbor to the South.

Two steps need to be accomplished to spread the word.  One is some community involvement, which is where the Chamber comes in.  The other is letting people know that we are out there!

Since we have a limited advertising budget, we are going to try to spread the word the best way we know how; through Search Engine Optimization.

Currently, if you run a Google search for IT service and computer repair related keywords with ‘Wichita’ added, you’re likely to find us.  Ideally, we would like to see those same solid results with ‘Derby’ instead.

Looking through Google Analytics (which tracks visits to our website), I selected some of our highest-traffic ‘Wichita’ phrases to target as our new ‘Derby’ phrases.

  1. Derby Computer Repair
  2. Computer Repair Derby
  3. Derby IT Support
  4. IT Support

As of June 26th when I first started targeting these keywords, our website didn’t show up in the top 300 results on Google for any of these phrases.  You have to start somewhere, right?

It’s been a few days, and I’ve been busy.  Here’s a few of the steps I’ve taken to help us change these abysmal results:

  1. Minor edits to the content and keywords on our main website pages.  Mostly changing ‘Wichita’ to ‘Wichita and Derby’.
  2. Wrote a blog entry about expanding into Derby.
  3. Social media posting: LinkedIn, Facebook, Twitter

So, five days later, where are we?

  • Derby Computer Repair – 35
  • Computer Repair Derby – 44
  • Derby IT Support – >300
  • IT Support Derby – 32

Still a long ways to go, but movement has begun.  We will post updates in the next week or two to update the status.  By the way, we can help make your business move too!  Call us and ask about SEO services.

If you’re looking for small business or residential computer repair and IT service, please contact us at (316) 337-5628.

 

 

Business, Computer Repair, Executive IT Support, IT Support, Search Engine Optimization, SEO , ,

Computer Repair Wichita – Expanding into Derby, Kansas

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For information about our Wichita Computer Repair and Virus Removal Services, visit the homepage at Proper Technology Solutions.

Derby, Kansas

Though we started our business in Wichita, we have strong roots in other surrounding communities, including Derby.  Since most of our computer repair and support team lives in Derby, we decided to start building a stronger presence in our neighbor to the South.

In that vein, we recently joined the Derby Chamber of Commerce and are planning to start expanding our services to assist with the technology and computer repair needs of residential and small business customers in Derby.

Our company was founded on the thought that small business and residential customers were being under-served in our community, so our goal is to provide the same professional IT support at costs that don’t hurt the bottom line.  If you run a small business in Derby, let us discuss how we can lower your IT support costs, make your business more efficient and provide you with prompt, effective service.   We can generally provide computer repair and maintenance for the same cost or less as the big box stores, without the hassle of boxing up your computer and waiting for it to be returned.  Whether you need virus removal, simple or advanced networking configurations, or just cleaning and optimizing of your systems, we’re here to help.

For professional support and personal service, give us a call at (316) 337-5628, Proper Technology Solutions.

 

 

IT Support

Computer Repair Wichita – Virus Removal – Optimization

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For information about our Wichita Computer Repair Services, visit the homepage at Proper Technology Solutions.

Mark your calendars: August 1st, 2013 8am-8pm.  Bring your old laptop in for virus removal and optimization service for only $40.00.  RSVP on our Facebook events page to save $5.00.  http://goo.gl/FGm65 .  Full Flyer here: http://www.properwichita.com/laptopday2013.pdf

 

Virus Removal and Optimization

Some more for the ‘yes we can do that’ file:

Generally, in under an hour, we can remove virus and malware infections, tune up and optimize your desktop or laptop!  If your machine is less than five years old, we can generally boost the performance significantly by cleaning our any virus/malware/spyware infections and removing unwanted programs and toolbars.

Lots of people tend to replace a laptop or desktop when it gets terribly slow!  If you have one sitting in the closet, in the garage or elsewhere, drop us a line.  For a low cost, we can either clean it up or reformat and reinstall your operating system (as long as you have the license key!) and have it ready to go as a nice system for a child, friend or family member.

For commercial and residential computer service in Wichita, give us a call at Proper Technology Solutions, (316) 337-5628.  Let us help you with our PROfessional support and PERsonal service.  (That’s PROPER!)

 

 

IT Support

Wichita Computer Repair – What Does an IT Support Company Do?

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For information about our Wichita Computer Repair Services, visit the homepage at Proper Technology Solutions.

IT Support – A Quick List

I’ve met a lot of people who have one main question when I tell them that I run an IT Support company here in Wichita.  ”So what do you do?”  I’ll try to answer that with some of the services we provide.

Our clients include both residential and small business customers in Wichita KS and surrounding areas.  While some services we provide are mostly for business, there is quite a bit of overlap.  Here’s some of the highlights.  If it’s not here, feel free to ask us!

Wichita Computer Repair and IT Support Services

  • Virus Removal – Identify, quarantine and remove all varieties of virus, spyware and malware in order to make your system faster and more secure.
  • Software Installation and Upgrades –  We can help keep your system up to date with the latest versions of software up to and including Operating System upgrades.  This helps to keep your system operating efficiently and more securely.
  • Hardware Sales – Yes, we sell hardware as well.  We are a Dell Partner (amongst others) and can help you determine what will suit your needs best.  From simple desktops for home to advanced networking equipment, we can assist and will never try to ‘upsell’ you into equipment that you or your business simply don’t need.
  • Software Sales – We can purchase licensing for most software packages for home and small business, including cloud-based products like Office 365 and Exchange Online
  • Online Backup – We can provide highly encrypted and hands-off automated backup solutions through a local vendor.  The upside is that your important business data is always backed up and available.  With a local vendor, not only can we restore all of your data, we can even restore huge backups the same day.
  • Search Engine Optimization (SEO) – How are people searching for you on the web?  Run and Google ‘IT Support Wichita’ or ‘Computer Support Wichita’ (We’ll wait!).  Good, ethical SEO techniques can help your site rise to the top.
  • Monitoring – Small business with a server?  We can monitor your server 24/7, perform preventative maintenance and be alerted of errors and pending issues before they cause downtime to your organization.
  • Parental Control – For residential customers, we can come out to your home and install web content filtering and show you how to control it, blocking adult content, gambling, or any combination of dozens of categories.  Best of all, the software is free and we only charge for the initial setup.
  • SPAM Filtering – If you own your own email address (yourcompany.com), we can setup a SPAM filtering solution.  Most of our customers using our service end up seeing (or not seeing) 50-85% of their incoming email blocked with few false-positives.
  • Training – Both business and residential, one to one or small groups.  With over four years of experience teaching in a post-secondary Bachelor’s program for IT, our trainer can assist from PC 101-type instruction to advanced networking.
  • Network and Wireless Design and Implementation – That’s a mouthful!  We can design and implement full networks for new or transitioning businesses, from single-office connections to multi-state secure VPN solutions.

So that’s a quick overview!  If there’s something you’d be interested in that I haven’t covered, let me know.  We can usually do just about anything required, or will be happy to refer you to someone who can do the job best.  What’s important to us is that your business or home has the best technology experience possible!

If you’re looking for IT support for small business or simply virus removal for your home computer, give us a call at Proper Technology Solutions,  (316) 337-5628.  We’re here to help!  To get daily tips delivered, ‘Like’ us on Facebook.

 

Applications, Business, Computer Repair, Executive IT Support, IT Support, Malware, online backup, Search Engine Optimization, SEO, Spam Filtering, Spyware, Virus Removal

Wichita Computer Repair – Virus Removal, Malware Removal, Spyware Removal…Yes, We Do That!

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For information about our Wichita Computer Repair Services, visit the homepage at Proper Technology Solutions.

Mark your calendars: August 1st, 2013 8am-8pm.  Bring your old laptop in for virus removal and optimization service for only $40.00.  RSVP on our Facebook events page to save $5.00.  http://goo.gl/FGm65 .  Full Flyer here: http://www.properwichita.com/laptopday2013.pdf

Virus, Malware, Spyware – What?

These three terms have become so interchangeable and overlapping I won’t go into too much detail on the difference.  The thing to remember is that they are all bad, and the odds are you may have one of the three already!

Here’s links to the definitions to those so inclined:  Malware  , Spyware, Virus

Good Antivirus software will block some of these, but there is a terrible limitation on how effective they can be.  Let me explain a little bit about how most antivirus software works as a reason why.

Antivirus Software

Normal antivirus software recognizes malicious software, malware, spyware and virus programs through definitions.  Definitions are a list of symptoms, either a certain file on the machine, a certain registry entry or add-ons to browsers like Internet Explorer.  Just like a human virus, a computer virus has to be identified and studied before a cure can be developed.

Fortunately for humans, hundreds of new types of virus aren’t created every day like in the computer world.  A computer virus can be rapidly developed or modified so that it is no longer recognized by the antivirus software.  Add to this the fact that the Internet is a global community, so the virus can spread incredibly fast.

Bottom line, the ‘doctors’ just can’t keep up with the speed at which a typical virus moves and therefore you contract it before your ‘immune system’ (Antivirus software) can catch up!

Some Virus, Malware and Spyware Examples

I’m adding a few screenshots of things that are going around right now.  Just like human diseases, they can be pretty frightening, which is the virus-writer’s goal:

FBI, DOJ, ETC

These can show messages purporting to be from various government agencies, accusing you of a crime and offering to ‘unlock’ your computer in exchange for a $200-$300 payment.   The FBI even has a recording about this, due to the number of calls and the number of people mailing money cards to the Bureau.

Wichita Computer Repair - FBI Virus Example

Wichita Computer Repair - FBI Virus Example

Another one:

Wichita Computer Repair - Virus Example

Wichita Computer Repair - Virus Example

The previous examples completely lock up your computer until you fulfill their demands or remove the virus.  Unfortunately, many of them restrict your ability to run the tools that will remove them.  The first victim is usually your antivirus software.  What if a human virus was smart enough to know which antibodies would come after it?

Fake Antivirus Messages

Another common scare tactic is to present you with fake antivirus messages, making you think your computer is infected (it is, but not like they tell you!)

Here’s an image of one:

Wichita Computer Repair - Fake Antivirus

Wichita Computer Repair - Fake Antivirus

Here’s how the story usually goes:

FAKE AV: You have 762 malicious files on your machine! To remove them, Scan now.
USER:  Clicks the SCAN button.
FAKE AV: Well….we can’t remove all of them with the Free version.  Do you want to buy the full version for $69.95?

When I’m performing virus removals, customers commonly ask me why people make these things.  The answer is right there.  Virus writers years ago wrote for prestige and fame.  Now money is the goal.

Infected? – Some Things to Try

There are a couple of good malware, spyware and virus removal packages available free on the Internet.  If you can get them installed and run, they may help.  Unfortunately, some of the malicious software won’t even let you get that far.

Malwarebytes  - Make sure the software definitions are up to date and run a full scan.

SuperAntiSpyware – Run a full scan and make sure to look for the ‘remove’ button when it is done.

If your own attempts at virus removal don’t work, call us at Proper Technology Solutions (316) 337-5628.  We have experience in removing virus infections, even the most tricky ones out there.

Computer Repair, IT Support, Malware, Spyware, Virus Removal

Wichita Computer Repair Tip: Insert a Table of Contents in Your Microsoft Word 2010 or Word 2013 Document

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For information about our Wichita Computer Repair Services, visit the homepage at Proper Technology Solutions.

 

Add a Table of Contents to Your Microsoft Word 2010 or 2013 Document

Want to see it done?  Check out our YouTube video at: http://youtu.be/53HmenfhJxY
Don’t forget to subscribe to our channel for more tips! 

Make your documents look more professional with a quick and easy automated Table of Contents in Word 2010 or Word 2013.

Step 1: First we need to standardize the headings in your documents.

Standardizing Headings
Standard Headings

Look for the box above on your Ribbon Bar under Home (Default).  As a standard, Choose Title for the title of your document, then Heading 1 as your highest level of organization.  Simply highlight the text you want and click the buttons above.

Use Heading 2 for items that will appear grouped with Heading 1 for sub items.

Formatting the Headings

The section of a document above is formatted for our Table of Contents.  Let’s see how it looks by inserting a table at the beginning of the document.

Step 2: Inserting a blank page to hold the Table of Contents

Scroll to the top of your document and click the Insert tab on the Ribbon bar.  Look for the Blank Page icon and click it.

Inserting the Blank Page
Inserting the Blank Page

Click the References tab on the Ribbon bar and look for the Table of Contents Icon.

Inserting the TOC
The Table of Contents Icon

Clicking on the TOC icon gives you a selection screen.  The first option is usually fine, but try experimenting with the others.

Table of Contents Choices

Once you’ve selected your style, your TOC should be inserted:

Completed Table of Contents
Completed Table of Contents

Step 3: Update your TOC as you add content.  Right Click on the Table of Contents and select Update Field and the sub-option Update Entire Table.

If you’re looking for Wichita computer repair expertise for small business and residential settings, call us at (316) 337-5628.

Applications, Business, IT Support, Microsoft Word 2010, Microsoft Word 2013 , ,

Wichita Computer Repair – Big Box Repairs

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For information about our Wichita Computer Repair Services, visit the homepage at Proper Technology Solutions.

Wichita Computer Repair Services

Are you or do you know someone that takes their computer in for repair at one of the big box stores?  Best Buy’s Geek Squad, Office Max or one of the others?  If so, do yourself a favor and give us a call at Proper Technology Solutions.  You can call and speak to a tech at (316) 337-5628 and we can determine how we can assist you with expert computer support at a reasonable price.

Most of our residential computer repair customers in Wichita have found that we offer quicker turn-around times and lower costs, not to mention the convenience.  You can either drop your machine off at our offices or a tech can come onsite to your home or business.  For the same cost or lower, you’ll enjoy a tech that has more experience, at a reduced rate, helping to keep your money in the local community.  We are a 100% Wichita owned computer repair company with over 30 years combined experience in the Wichita technology community.

Questions?  Drop us a line.

 

Business, Computer Repair, IT Support

Wichita Computer Repair – Making Sure Windows Updates Are Running

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For information about our Wichita Computer Repair Services, visit the homepage at Proper Technology Solutions.

Windows Updates

In our last blog entry, Watch Out for Hitchhikers, we talked about the importance of making sure that applications installed from the Internet aren’t including extra software that we don’t want.

Today’s entry is about those updates that can be critical to help you prevent those applications/malware that don’t even ask you for an install.

For today, we’re using Windows 7 as an example, since it is still the most common PC operating system on the market.  First off, let’s open the Windows Updates console:

Step 1: Go to the Start flag at the bottom left of your computer. In the ‘search programs and files’ box at the bottom, type in ‘Windows Update’.

Step 2: Click on  ’Windows Update’ from the program list.  (It should be at the top)

Step 3:  Look over the screen below:

Wichita Computer Repair - Windows Update Console

Wichita Computer Repair - Windows Update Console

Check the following entries:

Most recent check for updates – This should be very recent
Updates were installed – This should be close to the above date

Step 4:  Before we check for and install updates, let’s click the ‘Change Settings’ link in the menu on the left:

Windows Computer Repair - Windows Updates Settings

Windows Computer Repair - Windows Updates Settings

Highlights we are looking for are:

Important Updates: Install Updates Automatically (recommended)
* Make sure the Install new updates is set for ‘Every day’ and at a time when your PC will be on.
All of the other boxes should be checked.
Click OK.

Step 5: Back on the main Windows Update Console, click on ‘Check for updates’.  This may take a few minutes.  Once it comes up, if you see there are updates to be installed as in the picture, click on ‘Install Updates’.

Wichita Computer Repair - Installing Updates

Wichita Computer Repair - Installing Updates

Step 6:  Review the updates.  Anything in ‘Important’ you should allow to install.
*Note, if you’re trying to avoid getting a particular update like IE10 because a website you use doesn’t support it, right click on that update and choose ‘Hide update’.  Generally, I ignore the ‘Optional Updates’.  Now click OK.

Step 7: Click Install updates back on the main Windows Update Console.

You are now configured to receive automatic updates.  Pop into the console every so often to make sure it hasn’t stopped for some reason.  Those dates should be recent, as Microsoft releases updates at least every Tuesday.

At Proper Technology Solutions, we are your Wichita computer repair experts.  Our staff is all certified by Microsoft and other major vendors to ensure that we can take care of all your computer needs.  From simple virus/spyware removal to optimizing systems for speed all the way to large-scale network design, we can assist you, all while keeping your bottom line in mind.

 

 

 

Business, Computer Repair, IT Support, Tips