Wichita, and in fact, most of the country just experienced some unseasonably cold weather. The arctic blast not only disrupted schools and daily routines, it disrupted computer networks and computer support services themselves.
Our Wichita computer repair and support technicians have spent the week dealing with power outages, Internet outages, VoIP phone outages, and just about everything but the kitchen sink.
Things go down. How fast will your IT support services get you back up and running? That’s the most important question. Your Wichita IT support provider needs to be effective, but most of all, they need to be available. Even with a large number of issues, or average response time for a ‘users unable to work’ emergency this week was under one hour. And that’s ‘snowy boots in office’ response, not simply a call to acknowledge the issue, which satisfies most IT support companies’ Service Level Agreement.
If you’ve got an SLA with your IT services company, look at the wording. It gives a peace of mind thinking that your urgent issues will be addressed in two hours, a common contractual response time. Unfortunately, in a majority of contracts, a computer repair tech simply needs to call you and acknowledge the issue to satisfy the SLA.
Are you looking for a rock-solid Wichita IT support firm for your small business? Proper Technology Solutions is a veteran-owned, Wichita based small business that has been catering to the IT service needs of Wichita and surrounding areas for over 10 years.
Give us a call at (316) 210-7112 to schedule a consultation, whether it be for full managed services, or just a one-off fix. We are still happy to help you resolve your computer repair issues without a lengthy contract.