Wichita IT Support – Some Early Success Stories

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We’ve been in business for just around two months now and have chalked up some success stories for our IT support customers.  As a network consultant, I like to have the opportunity to help customers see the value in their IT investment, while still being able to see it as just that; an investment.

Over the past two months, our Wichita customers have received the following benefits:

  • Significantly reduced support costs: Not only have our customers saved upwards of 50% on their hourly IT support rates, they have received the benefit of our no minimums policy.  An example service call that would have cost the customer a two hour minimum fee of over $200 was billed at just $35.  We hope this encourages our customers to call whenever there is an issue.  Saving up work for a technician to save on minimum services charges not only keeps the system down longer, it can usually aggravate the problem.
  • Elimination of annual support costs: One of our customers was faced with the annual renewal cost on a software package they used in their business.  We went onsite and replaced the package with an equivalent free product without sacrificing any quality or efficiency.  For a minimum time investment, they will save hundreds of dollars over the next year.
  • Rapid response times: I’ve had potential customers say they are looking for that ‘go-to’ guy for IT support and consulting.  We strive to be that company every day.  By being able to respond the same day to IT support cases, we’re able to get systems up and running faster.  An example customer needed a replacement computer and wanted to stick with Dell.  By working closely with Dell on the customer’s needs, we were able to order a computer on Friday, and have it setup by Monday.
  • Professional Technicians: Our technical support staff is highly certified and educated and are a presence you won’t worry about in your place of business, especially if they need to be in the customer eye.  Most have worked for other IT networking firms, being billed out at higher rates.  We take care of our staff, in order to retain outstanding talent.

If you need IT support for your business and are tired of paying high support costs with minimum service times, give us a call at our Wichita IT support office (316) 337-5628 or our after-hours support line at (316) 210-7112.  Wichita Technology Support with a personal touch.

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