{"id":384,"date":"2011-07-29T10:50:26","date_gmt":"2011-07-29T15:50:26","guid":{"rendered":"http:\/\/www.properwichita.com\/consulting\/?p=384"},"modified":"2011-07-29T14:16:45","modified_gmt":"2011-07-29T19:16:45","slug":"it-support-wichita-network-consulting-one-customer-at-a-time","status":"publish","type":"post","link":"http:\/\/www.properwichita.com\/consulting\/2011\/07\/29\/it-support-wichita-network-consulting-one-customer-at-a-time\/","title":{"rendered":"IT Support Wichita – Network Consulting, One Customer at a Time"},"content":{"rendered":"

 <\/p>\n

Visit the Proper Technology home page for more information about IT Support Services in Wichita<\/a> and surrounding areas.<\/p>\n

Wichita IT Support – Listening to the Clients[google1]<\/h2>\n

At Proper Technology Solutions, we’re listening to our customers and our potential customers.\u00a0 We want to know what small business expect from their IT service provider, and what they don’t expect.\u00a0 Here’s a short list from our experience so far.<\/p>\n

IT Company Traits Customers Don’t Want:<\/h3>\n
    \n
  1. The ‘typical’ Tech Guy <\/strong>– This is something we hear from our clients all the time.\u00a0 You know what you think of as the ‘typical’ tech guy.\u00a0 There are a few traits in common whenever we hear this.\u00a0 Antisocial, demeaning, and superior are the words we hear most often.\u00a0 The Fix: <\/strong>IT consultants that can hold their own both socially and technically and are able to understand not only their customers’ technology needs, but also able to understand the customer and help them learn to be more productive and more efficient.<\/li>\n
  2. Difference in Priorities <\/strong>– I tend to ask new and potential customers what the average response time is from their current or previous IT company.\u00a0 The answers generally range from what I would consider acceptable to what I would definitely consider unacceptable.\u00a0 The Fix: <\/strong>If you don’t catch us on the phone the first time, we generally try to get back to customers within an hour.\u00a0 We understand that whatever we might think our priorities are, our customers’ systems are their lifeblood.<\/li>\n
  3. High Cost <\/strong>– Most of our small business customers complain about the high cost of IT service, especially on-site support and are looking for a more affordable option.\u00a0 They know an on-site certified technician is better than the big box store, but the price difference is sometimes out of reach.\u00a0 The Fix: <\/strong>We strive to support small and medium businesses with fair pricing.\u00a0 While other firms charge $125-$140 per hour for on-site support, our rates start at just $70 per hour.\u00a0 The price difference reflects our business model.\u00a0 The customer still receive a highly-educated and certified technician to resolve all their business needs.\u00a0 Most have even worked for the others, billing out those same higher rates.<\/li>\n
  4. Minimum Service Charges<\/strong> – Some call them trip fees.\u00a0 Some IT companies in Wichita charge a one-hour minimum for on-site service, though most seem to charge a two-hour minimum.\u00a0 We have customers that previously would wait for a second computer to go down before calling in for service on the first computer, just to justify the minimum fee.\u00a0 Nothing like paying $250 to have a technician on-site for 15-20 minutes.\u00a0 The Fix:<\/strong>\u00a0 Simple.\u00a0 We’ve eliminated the minimum service charges.\u00a0 If we’re at your location for 15 minutes, you are billed for 15 minutes.\u00a0 We want to support your business and keep your systems running; now, not later.<\/li>\n
  5. Excessive Charges <\/strong>– We’ve heard the term ‘nickel and diming’ more than once.\u00a0 Just yesterday we heard a story of a business manager calling her IT company to discuss how her system still wasn’t running properly after an on-site visit.\u00a0 She actually received a $70 bill for that conversation!\u00a0 The Fix:<\/strong> We want to help your business.\u00a0 If you call a tech and ask a quick question, you won’t get a bill.\u00a0 If it goes long, the tech will let you know in advance that you’re getting into billable time.\u00a0\u00a0 No surprises.<\/li>\n
  6. Superfluous Equipment and Software <\/strong>– It’s amazing how many times we find Department of Defense level equipment at Jerry’s Deli and Diner.\u00a0 The equipment is outstanding, we understand that; but Jerry doesn’t need it and could have saved a bundle. The Fix:<\/strong> We make recommendations for equipment that the company needs, not equipment we can make a commission from.\u00a0 The non-tech equivalent: a business that only has $50 in cash on-hand at any time doesn’t really need a bank-grade time-lock safe.\u00a0 The same goes for software.\u00a0 We’ve eliminated annual software renewals for several customers by switching them to equivalent and functional open source alternatives.<\/li>\n<\/ol>\n

    If you’re looking for IT support for home or your small business, call Proper Technology Solutions at (316) 337-5628 and let us schedule a free visit to evaluate your network (we won’t send you a bill!).\u00a0 We can take the pain out of transitioning to a new IT company because we are familiar with a wide variety of technology.\u00a0 You’ll always be assured of having a certified, college-educated and ‘atypical’ tech at your disposal.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Visit the Proper Technology home page for more information about IT Support Services in Wichita and surrounding areas. Wichita IT Support – Listening to the Clients[google1] At Proper Technology Solutions, we’re listening to our customers and our potential customers.\u00a0 … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,64,5],"tags":[],"_links":{"self":[{"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/posts\/384"}],"collection":[{"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/comments?post=384"}],"version-history":[{"count":4,"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/posts\/384\/revisions"}],"predecessor-version":[{"id":388,"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/posts\/384\/revisions\/388"}],"wp:attachment":[{"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/media?parent=384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/categories?post=384"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.properwichita.com\/consulting\/wp-json\/wp\/v2\/tags?post=384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}