We have all paid the bills for application software.\u00a0 Have you ever noticed the line about technical support?\u00a0 If your tech support person isn’t leveraging this asset, you may be paying more than you should to keep your applications running at peak performance.<\/p>\n
I went to work for a customer this morning to resolve a simple Internet issue.\u00a0 Lo and behold, a major application had crashed on the server, causing the problem.\u00a0 Once Internet service was restored, I performed some quick troubleshooting to find the cause of the application issue.\u00a0 As a network consultant, there are common elements I can check to see if there will be a simple resolution.\u00a0 In this case, I found that the software manufacturer would need to troubleshoot the application.\u00a0 After all, they have the knowledge and the training required to do the job in a more efficient manner.<\/p>\n
After scheduling with the service department for the application, I discussed the issues with my customer and informed them that tech support would be in touch to resolve the issue and that I planned to followup during the day if I don’t hear back from them.\u00a0 This way, I was able to stop billing my customer for work that they have effectively already contracted.\u00a0 I also informed my customer to call me if they don’t hear anything soon.<\/p>\n
Sometimes it takes a trained IT professional to work with the tech support department, sometimes it does not.\u00a0 Most support agreements will allow a remote technician to log into your system to repair issues.\u00a0 If you are paying for it, use it.\u00a0 In most cases, the remote operator is trained to work with non-technical users.<\/p>\n
If you need IT support in Wichita KS<\/a> or surrounding areas, call Proper Technology Solutions, LLC at (316) 337-5628 or after hours at (316) 210-7112.<\/p>\n","protected":false},"excerpt":{"rendered":" We have all paid the bills for application software.\u00a0 Have you ever noticed the line about technical support?\u00a0 If your tech support person isn’t leveraging this asset, you may be paying more than you should to keep your applications running … Continue reading